Refund & Cancellation

The Refund and Cancellation policy is subject to the Privacy Policy, Terms and Conditions, Maintenance and Cleaning Guide, Warranty Policy and Shipping Policy.

We at “RJ19.in” strive to provide the best possible experience while you shop with us online.

All complaints regarding our products may be sent to or for any other queries and customer support, call at (+91) 9829988888 or you can drop an email at [email protected]

Return Policy

If the product ordered on the basis of the image on the website does not resemble the product received by you, then you must bring it to the notice of our customer service unit immediately after receiving the product along with an image of the delivered product and your reasons for rejecting the product. If “RJ19.in” is satisfied, then the team will take the appropriate action and steps.

All return of goods shall be effected once “RJ19.in” is satisfied as to the genuineness of complaint.

In case of return of product the amount refunded to the costumers shall be equivalent to the actual price of the product only. The charges raised for shipping/taxes/octroi / levies and other miscellaneous shall not be refunded in case of return.

In no situation will the return charges / shipment charges shall be borne by “RJ19.in”.

Refund And Cancellation Policy

As long as your order has not been processed, we can cancel it and refund your bill amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated within 30 days of cancelation of your order.

Your orders can be cancelled if “RJ19.in” team finds your payments have not been received.

After placing of order no changes/modifications shall be allowed in the order.

“RJ19.in” shall have all the rights to cancel the order without offering any reason for doing so. Orders may be cancelled for the following amongst other reasons:

  1. Non-availability of the product
  2. Incomplete and wrong details provided
  3. Fraud identified by the Credit and Fraud Avoidance department of “in”
  4. Non-Serviceable Location.

All replacements and cancellations shall be effected once “RJ19.in” is satisfied as to the genuineness of complaint.

If the complaint is frivolous / baseless; “RJ19.in” reserves the right to take legal actions against you and you will be solely responsible for all cost incurred by “RJ19.IN” in this regard.

No cancellations shall be allowed for the orders placed on:

  • Special occasions; including Pongal, Diwali, Holi, Chritmas, and Valentine’s Day etc.
  • Limited period offers;
  • Discounted products;
  • Replaced products.
  • On account of naturally expected phenomenon causing knots, fissures, ageing and distress, and warping and bending of the product.

If your product remains undelivered after 20 days of placing of order, you can register your complaint with our Customer Support Team within the next 10 days, after expiry of 20 days of placing the order. However, if you fail to register a complaint within time prescribed for the non-delivery of your order then “RJ19.in” will not be responsible for it and will not make any refund credits to your account.

Under no circumstances will the return charges/shipment charges be borne by “RJ19.in”.

“RJ19.in” reserves the right, at its sole discretion, to change, modify, add or remove portions of this Refund and Cancellation policy, at any time without prior written notice to you. It is your responsibility to review this Refund and Cancellation policy periodically for updates/changes. The access / use of website following posting of changes will be interpreted as the implicit acceptance of and agreement with the provisions. We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website, subject to the understanding that you are in full and complete acceptance of Refund & Cancellation policy.

Return Form

All complaints regarding our products may be sent to or for any other queries and customer support, call at (+91) 9829988888 or you can drop an email at [email protected] or you can fill the form below 🙂





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