Shipping Policy

SHIPPING POLICY

The Shipping Policy is subject to the Privacy Policy, Terms and Conditions, Refund and Cancellation policy, Warranty Program, Maintenance and Cleaning Guide and Shipping Policy.

National orders

  • Shipping is not free for all the products supplied to the listed cities, mentioned in the order form. The shipping charges are inclusive in the price of the product.
  • “RJ19.in” uses the best carriers in the business to make sure your order gets to you within the assured delivery time communicated. However, unanticipated exigencies may delay the delivery.
  • Your order will typically reach your doorstep within 20 business days. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. All government holidays, Saturdays and Sundays will be exempted from calculation of delivery date from the date of placement of order.
  • Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you.
  • We’ll send a Shipment Notification email when the item ships from our warehouse. The Shipment Notification email includes the carrier name, tracking number, and an estimated time for Delivery.
  • Octroi duty and entry tax if applicable shall be paid by the customer. Any other charges/levies/taxes applicable shall also be borne by the customer.
  • We do not provide the facility of returning the product to the courier agent and collecting the cash from him.
  • If “in” pays the additional import duties, taxes, clearance charges etc. on your behalf then you shall be liable to reimburse “RJ19.in” for those charges.
  • Delivery time is generally mentioned along with every product. For order with multiple products, the delivery time of the product with longest delivery time shall be applicable for the calculation of delivery time. In case there is a delay, we shall keep in touch with you.
  • If the product is returned then the delivery charges shall be borne by the customer.

Additional charges for remote area

  • Additional charges shall be levied and be payable by the customers if the shipping address is in a remote area as per the carrier.

Cities to which we deliver

RJ19 has decided to deliver each product personally. We currently deliver in Ahemdabad, Gandhinagar, Bangalore, Ambala, panchkula, Chandigarh, Chennai, Coimbatore, Delhi, Gurgaon, Faridabad, Ghaziabad, Noida, Hyderabad, Secundrabad, Jaipur, Jodhpur, Kochi, Kolkata, Mangalore, Mumbai, Thane, Navi Mumbai, Pune, Surat, Vadodara, Vishakapatnam, Nashik, Mysore, Ludhiana, Vijaywada, Amaravati and Guntur.

Shipping time

The shipping takes between 10 to 14  business days.

Package insurance

All your purchases are insured against theft and accidental damage whilst in transit from RJ19 Furnitures to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.

Time of delivery

Apologies, it is not possible to request a specific time or date for the delivery. The courier delivers from Monday to Friday during working hours; choose the address where it is easiest for you to be present during the day.
We cannot modify your delivery address after the order has been completed.

Taxes & Duties

All taxes and duties are included in the final price.