NEW TO RJ19 Furnitures ?

Create an account and get yourself registered with your favorite furniture store.

Track your order’s travel itinerary with the Track Your Order feature.

Save time by storing shipping addresses and payment information in your My Account to complete orders in just one click.

Track the availability of your favorite items by adding them to your Wish List.

Product Page

Details of the product

On each product page, you will find a description and the composition of the item with weight and dimensions.

You can enlarge the image for a closer look by using the zoom function.

Adding products to your Cart

To add a product to your Shopping Bag select the size then click on ADD TO CART.

You can decide to proceed directly to checkout, or to continue browsing our site.

Remember that inserting an item in the Cart does not mean you have reserved it.

Coupons

Coupon code

It is a personal code, issued on special occasions, that enables you to take advantage of exclusive promotions on services and products offered by our store.
The “Coupon Code” space is displayed in the first page of the Shopping Bag: enter your Code and click Apply to obtain your new total.

Shopping Cart

The Shopping bag

On the first page of the Cart you can find the shipping and payment method details.

The total amount of the order that you see on the first page of the Shopping Cart will be the exact amount for which you will be charged.

Once you are ready to place the order, go to the next page to proceed with the purchase.

 

Completing your order

To complete your order, you must enter your delivery details in the Shipping Page and insert your Credit or Debit Card information in the Payment Page.

All details of your order can be reviewed in the Order Confirmation Page. Please remember that, once an order is completed, it cannot be modified in any way.

Your purchase is complete when you are brought to our Thank-you Page, where you will find your Order Number. Within a few minutes you will also receive an e-mail confirming your order.

Set up an account

You can shop at RJ19 Furnitures without creating an account. However, register with us and you’ll be able to enjoy the full experience:

Track your order and review past purchases

Add sold out items and products you love to your Wish List

Account Advantanges

Address Book

The Address Book is the section in which you can save your shipping addresses.

By logging in to My Account before concluding your order, you can call up the addresses saved in your Address Book directly in the Cart, making your purchases even easier.

You can modify your addresses at any time and also choose a primary address, which will automatically appear in your Shopping Bag.

Orders

You will find current orders placed as a registered user within the Orders area. You will find the history of all the orders placed as a registered user within the My Account area.

Address Details

Your shipping and billing addresses are automatically saved if you are logged in. You can also choose your preferred address to have it already filled out for you next time you shop. You can always add or modify your saved addresses from the My Account.

Personal Information

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

Production Time

We believe that quality is an important aspect of our business. And quality takes time. We try to produce your furniture the best we can and sometimes this takes up to two weeks for reasons outside our reach. However, if we have your item in our stock, we will announce you and dispatch it right away.

Track My Order

You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via e-mail in the Track your Order page. If you are a registered user, you can find all information related to the order in your My Account page.

Don’t have an account yet? Register now to enjoy exclusive services.

Modify my Order

Apologies, once the order has been completed, we cannot change any of the details. Kindly contact our customer care support for more information

My order hasn't been delivered yet

If your order has not been delivered within the estimated period, we suggest that you:

Check the order status: in the My Account section for registered users; or by entering the Order Number from the confirmation e-mail in the Track your Order page

Check that the address indicated for the delivery is correct.
In the case of a missed delivery you will receive a notice, and you will have to contact the courier.

For further assistance, contact us, we will be happy to assist you.

Payment Methods

The following payments are accepted:

 

Cash on delivery 

 

Credit/Debit card

Visa & Mastercard credit and debit cards & Internet Banking. Click here to check all the banks and payment methods supported by us.

Direct Bank Transfer

If your credit card is not accepted for online payments, you can choose to pay with a direct bank transfer. In the Payment Details field, please fill in the code provided next to the item, so we can link your order with the right product.

The payment is confirmed after we verify the information you provided, the order details and the payments confirmation by the bank ( or you can send us a copy of the bank OP at [email protected]).

You can choose to pay with a direct bank transfer at:

 

Account name: RJ19 FURNITURE PRIVATE LIMITED

Account number: 1088214000016

Bank name: CANARA BANK

IFSC: CNRB0001088

 

First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly.

If you would prefer to place an order by telephone, you can call Customer Care on +91-9610001234 Monday to Saturday, 9am – 6pm.

MasterCard SecureCode & Verified by Visa passwords

he MasterCard SecureCode / Verified by Visa passwords are security codes issued by your credit card company. If you have already registered with the service and created a password for your credit card, you will be asked to enter it before completing the order. If you have not yet activated this security feature no further information will be requested and you will be able to complete your purchase anyway.

Our all payments are made through CCAvenue Payment gateway.

Invoices

We’ll send you the invoice by e-mail when the order is shipped and a copy along with your parcel. If you want to enter specific billing details just do it from the checkbox “Billing details” and specify your billing information.

For more information, please read our Terms & Conditions in full.

Shipping Policy

The Shipping Policy is subject to the Privacy Policy, Terms and Conditions, Refund and Cancellation policy, Warranty Program, Maintenance and Cleaning Guide and Shipping Policy.

National orders

  • Shipping is not free for all the products supplied to the listed cities, mentioned in the order form. The shipping charges are inclusive in the price of the product.
  • “RJ19.in” uses the best carriers in the business to make sure your order gets to you within the assured delivery time communicated. However, unanticipated exigencies may delay the delivery.
  • Your order will typically reach your doorstep within 20 business days. In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. All government holidays, Saturdays and Sundays will be exempted from calculation of delivery date from the date of placement of order.
  • Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you.
  • We’ll send a Shipment Notification email when the item ships from our warehouse. The Shipment Notification email includes the carrier name, tracking number, and an estimated time for Delivery.
  • Octroi duty and entry tax if applicable shall be paid by the customer. Any other charges/levies/taxes applicable shall also be borne by the customer.
  • We do not provide the facility of returning the product to the courier agent and collecting the cash from him.
  • If “in” pays the additional import duties, taxes, clearance charges etc. on your behalf then you shall be liable to reimburse “RJ19.in” for those charges.
  • Delivery time is generally mentioned along with every product. For order with multiple products, the delivery time of the product with longest delivery time shall be applicable for the calculation of delivery time. In case there is a delay, we shall keep in touch with you.
  • If the product is returned then the delivery charges shall be borne by the customer.

Additional charges for remote area

  • Additional charges shall be levied and be payable by the customers if the shipping address is in a remote area as per the carrier.

Shipping Methods & Costs

Door to door & free of cost delivery 🙂

Cities to which we deliver

RJ19 is currently shipping to Delhi & NCR only. We shall start shipping to other cities very soon.

Click here to view the list of pincodes

Shipping times

The shipping takes between 10 to 14 days.

Package insurance

All your purchases are insured against theft and accidental damage whilst in transit from RJ19 Furnitures to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

To ensure that your purchases arrive safely and in perfect condition, we require proof of delivery for all orders and are unable to authorize for packages to be delivered without a signature.

Time of delivery

Apologies, it is not possible to request a specific time or date for the delivery. The courier delivers from Monday to Friday during working hours; choose the address where it is easiest for you to be present during the day.
We cannot modify your delivery address after the order has been completed.

Taxes & Duties

All taxes and duties are included in the final price.

Refund & Cancellation

The Refund and Cancellation policy is subject to the Privacy Policy, Terms and Conditions, Maintenance and Cleaning Guide, Warranty Policy and Shipping Policy.

We at “RJ19.in” strive to provide the best possible experience while you shop with us online.

All complaints regarding our products may be sent to or for any other queries and customer support, call at +91 97-99-750888 or you can drop an email at [email protected]

Return Policy

If the product ordered on the basis of the image on the website does not resemble the product received by you, then you must bring it to the notice of our customer service unit immediately after receiving the product along with an image of the delivered product and your reasons for rejecting the product. If “RJ19.in” is satisfied, then the team will take the appropriate action and steps.

All return of goods shall be effected once “RJ19.in” is satisfied as to the genuineness of complaint.

In case of return of product the amount refunded to the costumers shall be equivalent to the actual price of the product only. The charges raised for shipping/taxes/octroi / levies and other miscellaneous shall not be refunded in case of return.

In no situation will the return charges / shipment charges shall be borne by “RJ19.in”.

Refund And Cancellation Policy

As long as your order has not been processed, we can cancel it and refund your bill amount. Please get in touch with our customer support team to cancel your order. The refund will be initiated within 30 days of cancelation of your order.

Your orders can be cancelled if “RJ19.in” team finds your payments have not been received.

After placing of order no changes/modifications shall be allowed in the order.

“RJ19.in” shall have all the rights to cancel the order without offering any reason for doing so. Orders may be cancelled for the following amongst other reasons:

  1. Non-availability of the product
  2. Incomplete and wrong details provided
  3. Fraud identified by the Credit and Fraud Avoidance department of “in”
  4. Non-Serviceable Location.

All replacements and cancellations shall be effected once “RJ19.in” is satisfied as to the genuineness of complaint.

If the complaint is frivolous / baseless; “RJ19.in” reserves the right to take legal actions against you and you will be solely responsible for all cost incurred by “RJ19.IN” in this regard.

No cancellations shall be allowed for the orders placed on:

  • Special occasions; including Pongal, Diwali, Holi, Chritmas, and Valentine’s Day etc.
  • Limited period offers;
  • Discounted products;
  • Replaced products.
  • On account of naturally expected phenomenon causing knots, fissures, ageing and distress, and warping and bending of the product.

If your product remains undelivered after 20 days of placing of order, you can register your complaint with our Customer Support Team within the next 10 days, after expiry of 20 days of placing the order. However, if you fail to register a complaint within time prescribed for the non-delivery of your order then “RJ19.in” will not be responsible for it and will not make any refund credits to your account.

Under no circumstances will the return charges/shipment charges be borne by “RJ19.in”.

“RJ19.in” reserves the right, at its sole discretion, to change, modify, add or remove portions of this Refund and Cancellation policy, at any time without prior written notice to you. It is your responsibility to review this Refund and Cancellation policy periodically for updates/changes. The access / use of website following posting of changes will be interpreted as the implicit acceptance of and agreement with the provisions. We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website, subject to the understanding that you are in full and complete acceptance of Refund & Cancellation policy.

TRUST SEAL rj19 logo

The trust seal “rj19 sss - Copy_com” on our furniture ensures that your furniture is a high quality product, which is warranted by “RJ19.in” for a period of 1 year the date of purchase.

Subsequently the warrantee is void barring for certain exceptions.

  • Use and care – “RJ19.in” warrantee program doesn’t apply if the product is damaged by use of detergents or abrasive or any other cleaning agent(s) which doesn’t agree with the product finish or texture.
  • Since “RJ19.in” produces furniture with natural products such as Seesham wood, Mango wood, Acacia wood or Mild steel, Cold Rolled sheets which are all liable to be scratched or dented easily due to improper usage or cleaning, thus the “RJ19.in” warrantee program is subject to use and care in accordance with the instructions provided by us on Furniture Maintenance Guide.
  • “RJ19.in” warrantee program doesn’t cover the colour, grain, texture, distressing on furniture since we are making furniture form natural products which are each liable to behave differently from one another, because the tendency of wood is to be individualistic. Since each wood has tannin and grains of its own and each product is handmade and therefore unique in nature so it can’t be warranted to be exactly as any other.
  • “RJ19.in” warrantee program doesn’t cover the product, if it is exposed to direct sunlight or rain.
  • “RJ19.in” warrantee program doesn’t cover the product, if it is reported broken due to negligence of client, mishandling, any mishap or merely accidentally.
  • Although the wood used to make furniture is chemically treated and seasoned yet uses “RJ19.in” warrantee program doesn’t cover the product infinitely. If the buyer uses the product in or near humid environment, which is prone to breed termite bugs or wrap or even split the wood or metal, build rust and be rendered unusable, then “RJ19.in” cannot be asked to replace such products which develop a defect due to factors that are outside the control of “RJ19.in”.